Our Managed Services represents a systematic, proactive IT approach that anticipates and resolves issues quickly and efficiently. We tackle your immediate business-critical concerns while leveraging innovative technologies to streamline, stabilize and scale your infrastructure, allowing you to expand and contract. We plan with you for one to three years out.
What You Get
Production IT Expertise:Our engineers know production IT workflows from the applications to the culture.
Proactive Support:Our support team conducts regular health checks to ensure your infrastructure is delivering optimal performance, and monthly reviews to evaluate how solutions are meeting your goals. Your personal GPL vCIO will meet with your team for quarterly business reviews of your technical environment and performance benchmarks. Our team also performs routine patch management for all workstations and servers.
Remote Monitoring:Enjoy worry-free pipeline operation with 24/7/365 monitoring and support from industry-trained IT specialists. We monitor, maintain, support and back-up servers, workstations and other critical pipeline components.
Emergency Support:Managed Services plans come with unlimited email, phone, remote support and onsite support. With our support portal, you can open support tickets as needed and immediately alert your support team to the problem.
Tracking:Proprietary tracking tools maintain a detailed account of your unique studio environment, the status of your network, equipment, architecture, software and other data.
Documentation:A detailed, comprehensive understanding of your architecture allows our engineers to find quick solutions to support issues.
vCIO: A highly experienced IT strategist who knows your technical environment inside-out. Provides a strategic analysis of your IT investment and how it aligns with your business priorities.
Net Admin: Ensures that all aspects of your environment conform to best practices.
Support Desk: Ensures support issues are addressed appropriately and in a timely manner.