At GPL Technologies we have made customer support the cornerstone of our business.
Our directive is to deliver an unparalleled level of service to you. Rapid communication and a thorough understanding of your unique production environment, coupled with deep industry experience and IT expertise, allow us to achieve that goal. We have painstakingly built our offerings around our objective to keep you fully supported and your downtime to a minimum.
The result of that effort speaks for itself – 3 out of 4 new customers have come to GPL Technologies as a result of referrals.
Our support includes:
On-Line Support Portal: With our support portal, you have the ability to open your own support tickets as needed. Communication through our support portal immediately alerts your dedicated GPL team and gets all eyes focused on the problem right away.
Online Billing System: You will also enjoy the ability to know the exact status of your project and billing. Our online billing system gives you real-time updates from our engineering team with the status of your project and all work performed. This also includes the ability for you to see transactional history, including estimates and invoices.
Dedicated Support Team: As a GPL client, you will be assigned your own team of dedicated individuals. Each member of the team is in communication regarding customer support issues and in bringing every situation to remedy as soon as possible. Each customer is assigned an Account Specialist, Account Manager and Support Engineer. All eyes are focused on making sure you are satisfied and that no stone is left unturned.
Internal Client Tracking Tools: Proprietary in-house tracking tools are in place to ensure we keep a detailed account of your unique studio environment, status of your network, equipment, architecture, software, contact personnel and transactional history of all changes and support tickets. This allows each member of the team to keep abreast of the happenings at each customer location and easily get up to speed on any situation. It also helps our teams effectively manage your account and each engineer to jump into any technical situation and quickly begin issue resolution.
Image Library: Keeping a detailed image library of your architecture allows our engineers to quickly support you. This includes IP address logging so that we may quickly support you externally, where beneficial, in order to reduce downtime and travel time.
GPL Technologies provides support to you by phone, email, site visit and VPN. We support every aspect of your digital media studio, including software, hardware, desktops, servers, storage systems, back-up systems, security, mobile and more.
Moreover, you can even custom design the support offering that best fits your unique needs, including a month-to-month retainer, rollover Retainer, on-demand, quick response, project- specific or customized offering.
If you would like to learn more about our support services, please contact firstname.lastname@example.org.